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Geet Sehgal

Marketing & Data Analyst

Driving Business Growth Through Insights

Experienced professional with a passion for leveraging data to optimize marketing strategies. Seeking a Marketing Analyst role to drive measurable business outcomes through deep analytical insights.


Experience

Cusotmer Service Associate

Amazon Customer Service, India

Transitioning professional leveraging analytical skills and customer insights to pursue a career in Marketing Analysis. Expertise in data-driven problem-solving and optimizing customer experience metrics.

Ad-hoc Subject Matter Expert
Project Basis, Oct'2024

Spearheaded knowledge transfer initiatives by translating data-driven process understanding into clear, actionable guidelines for new teams. My focus was on establishing efficient practices that directly influenced customer journey effectiveness.

June 2023 - Present

Customer Service Agent

Expedia, IGT Solutions, India
Tools: Amadeus, Sabre

At Expedia, I cultivated deep customer insights by analyzing individual travel needs and resolving complex itinerary challenges. This direct engagement provided invaluable data on customer preferences and pain points, directly informing strategies to enhance the customer journey and product appeal.

March 2022 - December 2022

Pre 2022 Experience

Worked in Sales, Business Development and Project Management
  • Upgrad, Admission Counselor
  • Maxposure Media Group, Assistant Manager, Business Development
  • Aptara Corp, Project Manager
  • Godrej Group, Sales Trainee
  • Content Marketing Intern

    Info edge India Ltd. | Shiksha.com

    Awarded 'Star Performer' for a 2-month project focused on targeted data collection and qualitative analysis of college reviews. This initiative generated critical insights into student sentiment and market perception, directly informing potential brand and marketing strategies.


    September 2020

    Digital Marketing Intern

    Roads Less Travelled | RLTgo.com

    Two-month Digital Marketing Internship focused on data-driven insights. I actively optimized SEO strategies, conducted keyword research, and analyzed website analytics (Google Analytics) to enhance user engagement and organic traffic. My responsibilities included performance monitoring, reporting on campaign effectiveness, and identifying trends to inform future marketing decisions. Gained practical experience in data analysis, contributing to measurable improvements in digital campaign ROI and demonstrating strong potential for a Digital Marketing Analyst or related analytics role.


    April - May 2015

    Marketing Intern

    Oompfh Info Solutions

    I gained a strong grasp of core marketing fundamentals by actively contributing to market research and competitive analysis, identifying key industry trends and consumer behaviors. I supported various marketing campaigns, meticulously tracking performance metrics and assisting in data collection for post-campaign analysis. This experience honed my ability to interpret marketing data, assess campaign effectiveness, and contribute data-driven insights for strategic decision-making..


    Dec'2014 - Feb'2015

    Personal Projects

    Basic Data Analysis

    Skills: Data Cleaning & Preparation, Data Analysis, Critical Thinking, Problem Solving

    Project showcases data management and analytical skills using spreadsheets. It covers data acquisition, cleaning with functions like TRIM(), basic statistical analysis (mean, median, correlation) using the Analysis Toolpak, and visualization best practices. The aim is to derive insights and recommendations from data.

    Live Demo: Project Link

    Website Performance Analysis: Marketing Focus

    Skills: Data Analysis & Interpretation, Data Visualisation

    Website performance directly impacts revenue, user engagement, and SEO. Slow sites lead to lost conversions and increased bounce rates. Optimizing Core Web Vitals (LCP, INP, CLS) and addressing technical bottlenecks through continuous improvement is crucial for driving business growth and competitive advantage.

    Audio Overview:


    Live Demo: Project Link



    Education

    Delhi School of Management, Delhi Technological University, DCE

    Master of Business Administration, MBA
    Major: Marketing Management, Minor: Information Technology Management
    June 2014 - June 2016

    Bhagwan Parshuram Institute of Technology, GGSIPU

    Bachelors of Technology, BTech.

    Major: Electrical, Minor: Electronics

    July 2008 - July 2012


    Interests

    Apart from being a user of web development, I enjoy most of my time binging. I also find myself to be a music aficionado.

    When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows and I spend a large amount of my free time exploring the latest technology advancements.


    I also find solace in clicking photographs on the streets as long as its not too noisy.


    Interested Opportunities

    Business Analyst, System Analyst, Market Research Analyst, Marketing Analyst, Product Management, Program Management


    Awards & Certifications

    • AI Awareness certification powered by Intel
    • Awarded as "Star Performer" during Internship at Shiksha.com
    • iACT Software Project Manager Certified
    • iACT Six Sigma Green Belt Certified
    • Digital Marketing Certified by Digital Vidya
    • Government of India, Vskills: Certified Digital Marketing Master

    • Other self authored certifications include
      Training Management, MS Office Power User Certified, Salesforce CRM, MS Dynamics CRM, Business Analysis