Experienced professional with a passion for leveraging data to optimize marketing strategies. Seeking a Marketing Analyst role to drive measurable business outcomes through deep analytical insights.
Experience
Cusotmer Service Associate
Amazon Customer Service, India
Transitioning professional leveraging analytical skills and customer insights to pursue a career in Marketing Analysis. Expertise in data-driven problem-solving and optimizing customer experience metrics.
Spearheaded knowledge transfer initiatives by translating data-driven process understanding into clear, actionable guidelines for new teams. My focus was on establishing efficient practices that directly influenced customer journey effectiveness.
June 2023 - Present
Customer Service Agent
Expedia, IGT Solutions, India
Tools: Amadeus, Sabre
At Expedia, I cultivated deep customer insights by analyzing individual travel needs and resolving complex itinerary challenges. This direct engagement provided invaluable data on customer preferences and pain points, directly informing strategies to enhance the customer journey and product appeal.
March 2022 - December 2022
Pre 2022 Experience
Worked in Sales, Business Development and Project Management
Upgrad, Admission Counselor
Maxposure Media Group, Assistant Manager, Business Development
Aptara Corp, Project Manager
Godrej Group, Sales Trainee
Content Marketing Intern
Info edge India Ltd. | Shiksha.com
Awarded 'Star Performer' for a 2-month project focused on targeted data collection and qualitative analysis of college reviews. This initiative generated critical insights into student sentiment and market perception, directly informing potential brand and marketing strategies.
September 2020
Digital Marketing Intern
Roads Less Travelled | RLTgo.com
Two-month Digital Marketing Internship focused on data-driven insights. I actively optimized SEO strategies, conducted keyword research, and analyzed website analytics (Google Analytics) to enhance user engagement and organic traffic. My responsibilities included performance monitoring, reporting on campaign effectiveness, and identifying trends to inform future marketing decisions. Gained practical experience in data analysis, contributing to measurable improvements in digital campaign ROI and demonstrating strong potential for a Digital Marketing Analyst or related analytics role.
April - May 2015
Marketing Intern
Oompfh Info Solutions
I gained a strong grasp of core marketing fundamentals by actively contributing to market research and competitive analysis, identifying key industry trends and consumer behaviors. I supported various marketing campaigns, meticulously tracking performance metrics and assisting in data collection for post-campaign analysis. This experience honed my ability to interpret marketing data, assess campaign effectiveness, and contribute data-driven insights for strategic decision-making..
Dec'2014 - Feb'2015
Personal Projects
Basic Data Analysis
Skills: Data Cleaning & Preparation, Data Analysis, Critical Thinking, Problem Solving
Project showcases data management and analytical skills using spreadsheets. It covers data acquisition, cleaning with functions like TRIM(), basic statistical analysis (mean, median, correlation) using the Analysis Toolpak, and visualization best practices. The aim is to derive insights and recommendations from data.
Skills: Data Analysis & Interpretation, Data Visualisation
Website performance directly impacts revenue, user engagement, and SEO. Slow sites lead to lost conversions and increased bounce rates. Optimizing Core Web Vitals (LCP, INP, CLS) and addressing technical bottlenecks through continuous improvement is crucial for driving business growth and competitive advantage.
Delhi School of Management, Delhi Technological University, DCE
Master of Business Administration, MBA
Major: Marketing Management, Minor: Information Technology Management
June 2014 - June 2016
Bhagwan Parshuram Institute of Technology, GGSIPU
Bachelors of Technology, BTech.
Major: Electrical, Minor: Electronics
July 2008 - July 2012
Interests
Apart from being a user of web development, I enjoy most of my time binging. I also find myself to be a music aficionado.
When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows and I spend a large amount of my free time exploring the latest technology advancements.
I also find solace in clicking photographs on the streets as long as its not too noisy.
Interested Opportunities
Business Analyst, System Analyst, Market Research Analyst, Marketing Analyst, Product Management, Program Management