100745

Geet Sehgal

Model Town · Delhi, India 110009 ·

With a solid background in Customer Service, I bring a unique perspective to web development and data analysis. I specialise in managing user friendly websites, that leverage data insights to enhance user experience and drive business growth. My goal is to bridge the gap between technical solutions and customer needs, ensuring that each project is not only technically sound but also customer centric.

Experience

Cusotmer Service Associate

Amazon Customer Service, India

Bring to the table win-win survival strategies to ensure customer satisfaction and problem solving. Keep records of customer interactions, process customer accounts and manage email communication.

Ad-hoc Subject Matter Expert
Project Basis, Oct'2024

Assist in training new hires with process knowledge and queries

June 2023 - Present

Customer Service Agent

IGT Solutions, India

Research, analyze, and resolve customer issues accurately and quickly by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue.

March 2022 - December 2022

Pre 2022 Experience

Worked in Sales, Business Development and Project Management
  • Upgrad, Admission Counselor
  • Maxposure Media Group, Assistant Manager, Business Development
  • Aptara Corp, Project Manager
  • Godrej Group, Sales Trainee

    • Content Marketing Intern

    Info edge India Ltd. | Shiksha.com

    Sourced and strategised college reviews from alumni network and social media influence. Published the reviews on Shiksha.com website in time and over achieveing target. Celebrated as a "Star Performer" by the management.

    September 2020

    Education

    Delhi School of Management, Delhi Technological University, DCE

    Master of Business Administration, MBA
    Major: Marketing Management, Minor: Information Technology Management
    June 2014 - June 2016

    Bhagwan Parshuram Institute of Technology, GGSIPU

    Bachelors of Technology, BTech.

    Major: Electrical, Minor: Electronics

    July 2008 - July 2012

    Interests

    Apart from being a user of web development, I enjoy most of my time binging. I also find myself to be a music aficionado.

    When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows and I spend a large amount of my free time exploring the latest technology advancements.


    I also find solace in clicking photographs on the streets as long as its not too noisy.
    While I was learning, I started writing some articles. I found two of them from my old google website.


    How should I go about editing a long blog post?
    How to write niche blog articles?

    Awards & Certifications

    • Awarded as "Star Performer" during Internship at Shiksha.com
    • iACT Software Project Manager Certified
    • iACT Six Sigma Green Belt Certified
    • Digital Marketing Certified by Digital Vidya
    • Government of India, Vskills Certified Digital Marketing Master
    • Certified Career Counsellor in Delhi

    • Other self authored certifications include
      Training Management, MS Office Power User Certified, Salesforce CRM, MS Dynamics CRM, Business Analysis