GEET SEHGAL
Business Analyst | Process & Operations Analytics
Gurugram / Delhi-NCR, India
+91-7838338058
geetsehgal1990@proton.me
geetsehgal.neocities.org
MBA professional with 3+ years across operations and customer-facing analytics, translating process gaps and stakeholder feedback into clear requirements and functional inputs for delivery teams. Comfortable running RCA, As-Is/To-Be process mapping, and SLA/KPI analysis in fast-moving, cross-market environments. Six Sigma Green Belt with an Electrical Engineering foundation, now moving into a dedicated Business Analyst role.

Core Business Analysis Skills

Requirements: Requirements Gathering, BRD/FRD, Functional Inputs
Process: As-Is / To-Be Mapping, Workflow & SOP Documentation
Analysis: Root Cause Analysis, 5-Whys, SLA / KPI Tracking
Delivery: Agile/Scrum Basics, Stakeholder Communication
Data: MS Excel (Pivot Tables, Lookups), SQL Fundamentals
Process Excellence: Six Sigma Green Belt (DMAIC)

Professional Experience

Accenture | Gurugram, India 09/2025 – Present
Market Operations & Data Analyst — US Region
  • Analyse operational datasets to identify recurring user friction points and service issues.
  • Translate customer feedback and case data into structured functional requirements for product and engineering teams.
  • Apply Root Cause Analysis and Six Sigma methods to streamline service-desk workflows, contributing to a 10% improvement in CSAT.
Amazon Development Center | Noida, India 06/2023 – 09/2025
Operations Analyst & Subject Matter Expert — US & UK
  • Analysed high-volume customer interaction data in Excel to identify workflow bottlenecks, contributing to a 20% improvement in response times.
  • Bridged frontline operations with engineering backlogs to flag recurring platform issues.
  • Converted operational logs and SLA metrics into clear documentation for service-quality decisions.
IGT Solutions | Gurugram, India 03/2022 – 12/2022
Product Operations Associate — US & EMEA
  • Analysed customer support cases and booking-system logs to identify recurring failure modes and shared findings with product management.
  • Documented customer journey trends across US and EMEA markets to inform process improvements.
  • Maintained detailed incident documentation while resolving high-priority escalations.

Early Career — Business & Operations

Education & Certifications

MBA — Marketing & IT Management Delhi School of Management, Delhi Technological University | 2016
B.Tech — Electrical & Electronics Engineering BPIT, Guru Gobind Singh Indraprastha University | 2012
Accredited Six Sigma Green Belt
Digital Marketing Master — Digital Vidya

Activities